Product Return Instructions

At Mueller Systems, we strive to provide high-quality products and exceptional customer service. We apologize if you feel you need to return any Mueller Systems product either because it was shipped to you incorrectly or because it failed within warranty. Before proceeding we recommend you:

Contact meteringsupport@muellerwp.com to ensure that we have exhausted any possibility of remedying any issue without the need to return a product
Check the exclusions listed at the bottom of this page

To process a request to return correctly and efficiently we need to gather specific information before we authorize a return. Please provide the details requested below as completely and accurately as possible. Fields marked with an asterisk (*) are Required Fields and must contain the information requested for us to process your request.

Once this information has been received, we will review it and get in touch to provide a Returns Authorization and a Warranty Return Request number along with instructions on how and where to return the product.

If you need assistance completing this form, then please contact Customer Care at 800-323-8584 or email customercare@muellersystems.com.

Contact Information

Utility Name

*C/O Address1:

Address2:

*City:

*State/Province/Region:

*Zip/Postal Code:

*Country:

*Person to be Contacted:

*Contact Phone #:

*Send Authorization to (Email Address):

CC Email:

Original Order Information

Approx. Date of Purchase (mm/dd/yyyy):

*How Product Was Ordered:

Distributor
Direct from Mueller Systems

Mueller Systems Shipping Order #:

Mueller Systems Invoice #:

Mueller Systems Purchase Order #:

Customer # (if known):

*Request Type (Select One):

Warranty Repair/Replace

Warranty Test and Evaluation Report Only — No Repair

Special Request:

Return Authorization Process

Upon receipt of the returned product Mueller will review the product’s warranty status and evaluate it for defects. Depending on the evaluation:

We will provide you with a replacement or repair
Non-warranty or “No Fault Found” products will be returned to the customer or disposed of by Mueller within 30 days if the customer declines return. For products not covered by warranty a purchase order will be requested from the customer for freight charges if the customer wants the product returned

Exclusions

A return request may be denied for reasons that include:

A period of greater than 60 days between discovering a product defect and requesting a return
A period of greater than 30 days between issuance of a Returns Authorization and product being returned
Product determined to be out of warranty time period
Product determined to be damaged in use and not having a defect in materials and/or workmanship
Product damaged in the process of being returned
Any other exclusion included in the Product Warranty statement